Customer Service and Chronic-illness
I'll be the first to say it. Sometimes my customer service sucks. Ok, most of the time my customer service sucks. I don't feel like getting out of bed let alone replying back to 500 emails, 50 Instagram comments, and 25 Facebook messages. I'm less than a year old so I barely have money to stay open let alone hire help. Sometimes I literally have no clue what to do, I know people deserve to get their order on time and with the least amount of hassle as possible. But Murphy's law has got nothing on chronic-illness. It's such a crappy situation to continually find myself in. I know the problem, I know how to fix the problem, but I can't change the problem. I'm sick. I have a chronic-illness. It means I'll have good days, bad days, and days in between. I know that, most of my customers are Patient Warriors themselves so they know that, but it does not change the fact that people still expect and demand a healthy person's level of customer service . I